Last updated: 19 October 2026

PT Kembar Digital Indonesia, operating as 3dScan.id (“we”, “us”, or “our”), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit 3dscan.id, contact us, use our services, or submit an enquiry through our advertisements.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: your name, email address, telephone or WhatsApp number, and company name.

• Enquiry and project information: property type, location, approximate size, requested services, and other details you provide when requesting a quotation or booking.

• Communications: messages, correspondence, and records of our interactions with you.

• Subscription preferences: newsletter subscriptions and marketing choices.

• Technical information: IP address, browser and device information, pages visited, referring sources, and interactions with our website, collected through server logs, cookies, or similar technologies where enabled.

Please avoid submitting sensitive personal information or information about other people unless necessary and you are authorised to provide it.

2. How we use your information

We use personal information to:

• Respond to enquiries and provide quotations.

• Contact you about the services you requested.

• Arrange property scans, consultations, bookings, and service delivery.

• Manage customer relationships, payments, and business records.

• Send newsletters or promotional communications where you have subscribed or otherwise given the required permission.

• Operate, secure, troubleshoot, and improve our website and services.

• Understand the effectiveness of our marketing.

• Meet legal obligations and protect our legal rights.

Where applicable, we process information based on your consent, steps necessary to enter into or perform a contract, legal obligations, or legitimate business interests where permitted by law.

3. Facebook and Instagram lead forms

When you submit a form through one of our Facebook or Instagram advertisements, we receive the information you choose to submit, which may include your name, email address, telephone number, and answers to questions about your property or project.

We use this information to respond to your request, explain our services, provide a quotation, and follow up on your enquiry by email, telephone, or WhatsApp, as appropriate.

Submitting an enquiry does not automatically subscribe you to our newsletter. Separate permission will be requested where required for ongoing promotional communications.

You can ask us to stop contacting you or delete your enquiry information by contacting info@3dscan.id.

Meta also processes information under its own privacy policy:
https://www.facebook.com/privacy/policy/

4. Cookies and similar technologies

Our website uses essential cookies and similar technologies to support its operation and security. Where enabled, additional technologies may help us understand website usage, measure advertising performance, or personalise advertising.

Where required, we request consent before using non-essential cookies or tracking technologies. You can manage cookies through your browser settings and, where available, our website’s cookie controls. Blocking certain cookies may affect website functionality.

Third-party content, including embedded virtual tours or videos, may collect technical information and set cookies when loaded or used, subject to the provider’s privacy policy and applicable consent requirements.

5. When we share information

We may share relevant personal information with:

• Authorised team members and contractors who need it to handle your enquiry or deliver services.

• Providers supporting website hosting, communications, customer management, analytics, payments, and virtual-tour hosting.

• Professional advisers or public authorities where necessary to meet legal obligations, protect rights, or resolve disputes.

Providers acting on our behalf are expected to handle information only for authorised purposes and apply appropriate safeguards.

We do not sell personal contact information or provide lead-form details to other businesses for their independent marketing.

6. Virtual tours and property information

If you commission a scan or virtual tour, we process the property information and content needed to deliver the agreed service. Depending on the project, this may involve third-party platforms such as Matterport.

Publicly published tours may reveal property layouts, visible objects, signage, and other details captured during scanning. Please prepare the space before scanning by removing or concealing confidential documents, personal photographs, and other private material.

Tour publication, access settings, and hosting arrangements are handled according to the agreed project scope. Contact us if you identify personal information in a tour that requires review, restriction, or removal.

7. International processing

Some service providers may store or process information outside Indonesia. Where personal information is transferred internationally, we take steps required by applicable law to protect it, including assessing safeguards and using appropriate contractual protections or other lawful transfer arrangements.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Enquiry information is retained while we manage your request and relevant follow-up. Customer, transaction, and project records may be retained longer to deliver services, meet accounting or legal requirements, and resolve disputes.

Marketing subscription information is retained until you unsubscribe or we no longer need it. When information is no longer required, we delete it or anonymise it, subject to legal retention requirements and routine backup cycles.

9. How we protect information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Access is limited to people who need the information for their work.

No method of online transmission or electronic storage is completely secure.

10. Your rights and choices

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion, restriction or termination of processing, or withdrawal of consent. You may also have rights to obtain a copy of your information, object to certain processing, and raise a complaint with a competent authority.

To make a request, email info@3dscan.id. We may need to verify your identity before acting on it and will respond within applicable legal time limits.

You can unsubscribe from newsletters using the unsubscribe link or contact us directly. To stop promotional WhatsApp messages, reply “STOP”.

Withdrawing consent does not affect processing already lawfully carried out. Some information may need to be retained to meet legal obligations.

11. Children’s privacy

Our website and services are intended for business customers and adults. We do not knowingly collect personal information from children through our enquiry or marketing forms. If you believe a child has provided personal information, please contact us so we can review and address it.

12. Third-party websites and services

Our website may link to external websites or contain third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or request consent for material changes.

14. Contact us

For privacy questions, complaints, or personal-information requests, contact:

PT Kembar Digital Indonesia — 3dScan.id
Email: info@3dscan.id
WhatsApp: +62 878 6616 9419
Website: https://www.3dscan.id